30-Day Money-Back Guarantee

We want you and your cat to love every PawVana product. If you're not completely satisfied, we'll make it right.

How to Return

1. Email us at support@pawvana.live within 30 days of delivery
2. Include your order number and reason for return
3. We'll send you a prepaid return label or process a full refund

Refund Timeline

Refunds are processed within 5-7 business days after we receive your return.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days with a photo and we'll send a replacement immediately at no cost.

No-Hassle Promise

We don't ask 20 questions. If you're not happy, we're not happy. Simple.