FAQ's

How long does shipping take?
We ship all orders within 1-3 business days. Standard delivery takes 7-15 business days to the US. Express options are available at checkout.

Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $50.

What is your return policy?
We offer a 30-day hassle-free return policy. If you're not completely satisfied, contact us at support@pawvana.live and we'll make it right.

How do I track my order?
Once your order ships, you'll receive an email with a tracking number. You can track your package directly on our website.

Are your products safe for cats?
Absolutely. All PawVana products are carefully selected and tested to be safe for cats of all ages and breeds.

Can I change or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Contact us immediately at support@pawvana.live.

Do you ship internationally?
Currently we ship to the United States. International shipping coming soon!